Fireworks2home.com believes in helping its customers as far as possible and has, therefore, a liberal cancellation policy. Under this policy:
• Cancellations will be only being taken into consideration if the request is made within 72 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
• There is no cancellation of orders placed under the Same Day Delivery category.
• • Fireworks2home.com does not accept cancellation requests for fragile items and products.
• In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
•, Order once dispatched, can not be canceled.
Refund ratio/ amount (which will be refunded to the customer for cancellation)
We develop and sell those products that are used by us every day and have thousands of satisfied customers worldwide, and our support is second to none. That is why we provide a guarantee in order to back our products. You can contact us with your purchase details in case you want a refund within 2 days. Please comprise your order number (that is sent to you after order confirmation) and optionally tell us why you’re requesting a refund – we take customer feedback very seriously and use it to constantly improve our products and quality of service. Refunds are being processed within 21 days period.
No refunds will be initiated in case the product has been used or the seal has been broken or the product has been damaged by buyer in any way.